Privacy Policy

Welcome to Manvirros Indian Grill ("we," "us," or "our"). We operate an Indian restaurant located at 1045 Terminal Ave N, Nanaimo, BC V9S 4K3. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at manvirros.ca, make a reservation, place an order, or otherwise interact with us electronically or in person.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and mailing address.
• Order & Transaction Data: Purchase history, order preferences, and payment information processed through our third-party payment and online ordering providers.
• Reservation Data: Reservation date, time, party size, and any special requests you submit through our website or by phone.
• SMS & Messaging Consent: Your opt-in status, consent records, and communication preferences for SMS campaigns.
• Technical Data: IP address, browser type, device identifiers, pages visited, and referring URLs collected through cookies and similar technologies.
• Communications: Messages, feedback, or inquiries you send us via our contact form, email, or phone.

We use your personal data to:

• Process orders, reservations, and transactions.
• Send you transactional communications such as order confirmations and reservation reminders.
• Deliver SMS marketing campaigns to which you have opted in.
• Respond to your inquiries and provide customer support.
• Improve our website, menu offerings, and overall dining experience.
• Comply with applicable legal obligations under Canadian law.
• Detect and prevent fraud or other unauthorized activities.

If you opt in to receive SMS messages from Manvirros Indian Grill, the following terms apply:

• We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
• We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
• Message frequency may vary. Standard message and data rates may apply.
• You may opt out of SMS communications at any time by replying STOP to any message we send. You may reply HELP for assistance.
• Opting out of SMS messages will not affect other services or communications from Manvirros Indian Grill.

We do not sell your personal information. We may disclose your personal data to:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, fulfilling online orders, and delivering SMS or email communications, subject to confidentiality obligations.
• Online Ordering Platforms: Our online ordering system at order.manvirros.ca may have its own privacy practices, which we encourage you to review.
• Legal Requirements: Authorities or other parties when required by law, court order, or to protect the rights, property, or safety of Manvirros Indian Grill, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Canadian law. When data is no longer needed, we securely delete or anonymize it.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

As a resident of British Columbia or Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's Personal Information Protection Act (PIPA), including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your data (subject to legal or contractual limitations).
• Request deletion of your personal data where applicable.

To exercise any of these rights, please contact us using the information in Section 11.

Our website may contain links to third-party websites, including our online ordering platform. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.